About the Role
Receive, verify and process requests for all transactional and logistical support in the implementation of all training related activities of the Firm.
Act as an subject matter expert and advisor in managing users, workflows and functionality, working with the HR Operations team on the integration with the HR information system (HRIS), and liaising with the provider where needed.
Manage work instructions by ensuring new processes and process changes are documented and properly executed by the team.
Serve as central point of contact and first level escalation for L&D related inquiries, advising necessary course of action within her level of expertise.
Effective management of team mailbox, triaging and ensuring tickets are addressed in a timely manner and closely monitor and close aging requests
Be involved in discussions with HR Operations and HRIS regarding the development and improvement of new process, ensuring alignment to HRSS L&D processes.
Participate in the element of metrics monitoring and reporting, with a focus on analyzing the impact of team performance and outcomes.
Collaborate with other functions on process alignment and improvement.
Handles escalation, identify possible issues and propose recommendation
Requirements
Bachelors degree required
Strong attention to detail and clear passion for learning and has proven experience operating
in a dedicated HR Generalist role.
Proficient in Microsoft Office Word and Excel
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Excellent communication skills, both written and oral in English
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Exceptional determination, self-motivation and interpersonal skills and resolve
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Team Player and demonstrates professional, sound judgement; can think critically, objectively
and strategically
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Excellent organizational and project management skills
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Open to rotating shifts
About the Company
International company in the shared services industry.